You should get responses from the WAN IP that it is forwarded to: To verify that the FQDN is set up and forwarding to the correct place, ping the FQDN. You will need to then stop and re-start One-X portal services. In the “XMPP Domain” field, enter the FQDN you created in step one. To do this, log into One-X Portal as the administrator. TCP 5269For XMPP federation (needs to be opened to federate One-X Portals chat and presence with external XMPP servers outside the company firewall)Ĥ.) Now that the traffic has entered the LAN, we need to set the FQDN, as our XMPP chat server. TCP 8444Bootstrap REST API call traffic (One-X Portal traffic) The ports that the One-X Portal uses for the Mobility app are: This will usually be the main sticking point. This programming is done in the administration of the DNS hosting company.ģ.) Now, that the packets will be redirected by the DNS host, to the WAN IP, we need to forward the necessary packets on the firewall to the One-X Portal server. (EX: )Ģ.) Once you create the FQDN, you will forward that to the WAN IP, where the One-X Portal server is (your office – 64.64.64.64). Another option for some business partners would be if you can create a subdomain from your web site, and forward that. There are many services online that can set up an FQDN for you: The app needs to connect to the FQDN via 3G or wifi service. Setting Up Mobile Preferred Clientġ.) The first step is to create an FQDN ( definition here).

If the One-X Portal server will be behind a firewall, TCP port forwarding will need to be set up.

Setting up the new One-X Mobile Preferred app is easy and straight-forward. Please refer to the Avaya One-X Mobile Preferred for IP Office guide for complete installation information. A common request is “How do I set up the Preferred Mobility client”? The intent of this guide is to show the necessary steps to configure.

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